We only accept returns within the first 30 days after receiving your order. If you received your order and 30 days have passed since then, you’re not elegible for a return.
What Can I Return?
We only accept returns of unopened damaged/defective items. We do not accept returns because you changed your mind or picked the wrong size. All sales are final so please make sure you check the sizing chart that’s on every product page, you can also contact us on Instagram (@dogpawstore7) with a picture of your dog and we will do our best to help you!
- If your item arrives damaged, please send us a photo to [email protected] showing that the item is also unopened.
- Please also consider that items must be returned with original packaging and tags.
We cannot issue a refund/return if your item…
- Has ANY AMOUNT of dog hair on it.
- Has been worn, has been altered, tags removed, original packaging either torn or missing.
- Damaged by you or your dog, any sort of smell, or stain.
Important Return Info
- You MAY NOT return something that is unapproved regardless of the reason. We need to hear from you first. Non approved returns will be refused. Contact us at [email protected] so we can assist you with your return.
- Please DO NOT send any items to our Contact Us address.
- You are responsible for return shipping charges and we are not responsible for any packages received by us that are damaged in transit, or simply do not make it to our facility. We leave it up to you on which courier to use, but do recommend something that has tracking. We must receive your return within 15 days of issuing your authorization.
- We do not process exchanges due to the ever-changing inventory and pricing differences of sizes. You will need to place the order yourself through your account online. If you need help placing your order, feel free to contact us on Instagram (@dogpawstore7) or through our support email: [email protected]
- Once we receive your return, allow us 3-7 business days (not including holidays or weekends) to process it and we will refund you through your original payment method.